People with disabilities often face significant challenges when navigating the travel and hospitality industry. Whether for business or leisure, barriers in planning, booking, and experiencing services can range from minor inconveniences to complete inaccessibility. Digital experiences in hotels, restaurants, and other venues can be particularly challenging, sometimes requiring assistance for navigation. A survey found that nearly half of global travel and hospitality executives prioritize new technology to better serve all customers, including those with disabilities.
Compliance with standards such as ADA, WCAG, AODA, and EAA is crucial in making electronic documents accessible to everyone. Remediation services ensure that online documents meet these standards quickly and effectively.
Why Your Documents Should Be ADA-Compliant
Customers and employees with disabilities constitute 25% of your customer base, and they may rely on assistive technology to access your digital content. Failing to provide accessible resources not only excludes these groups but also opens your business to potential legal action. In 2019, the hospitality industry faced 553 digital accessibility lawsuits, emphasizing the costly, time-consuming, and problematic nature of such litigation.
PDF Perfect Solutions can help you avoid these penalties by remediating documents to conform with WCAG, ADA, and Section 508 standards.
Our team of accessibility experts has successfully remediated thousands of documents for hotels, resorts, restaurants, travel and transportation providers, spas and wellness centers, cruise lines, event organizers, and more.